This website is owned and operated by Cane Rat Spirits Ltd, trading as Cane Rat Distillery, registered in England & Wales under company number 12787796. Please read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Cane Rat Spirits Ltd makes our products available to you.
Our registered office is:
The Cane Rat Distillery
Moat Farm
Marsh Lane, HP22 5UZ
Stoke Mandeville, United Kingdom
Terms and Conditions of Sale
USE OF THE ONLINE SHOP
Our online shop is only intended for use by people resident in the United Kingdom. We do not accept orders for individuals outside the UK. All orders for goods placed by you via the online order form shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order unless all details requested have been provided correctly.
YOUR STATUS
By placing an order, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
(c) you are resident in the UK;
(d) you are placing your order from the UK; and
(e) all details provided on your order for the purpose of purchasing the goods are correct.
(f) You are a responsible consumer of alcoholic beverages
PRICES
All prices are in GBP (British Pound, £). The prices payable for the products that you order are clearly set out in the website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable, but exclusive of delivery costs. You will be advised of the cost of delivery on the website at the time your order is accepted. Cane Rat Distillery reserves the right to alter the prices of the goods on offer online at any time without prior notice.
TAXES AND DUTIES
The total price we charge you for the Goods in your order includes all applicable taxes payable in the UK.
STOCK AVAILABILITY
All of Cane Rat Distillery’s products and services are subject to availability. If we are unable to fulfil your order, we will contact you within 3 working days of receiving your order.
OPEARTON OF TOURS
All tours are exclusively scheduled through prior appointments and must be accompanied by a valid ticket or voucher. Vouchers are available to purchase via our website.
Entry and refunds will not be granted for tickets acquired through misrepresentation or deceitful means.
CANCELLATION OF TOURS
We regret that no refunds are available for tour bookings cancelled less than 7 days prior to the tour. A full refund will be applicable in all other cases.
REFUSAL OF ENTRY
The Cane Rat Distillery maintains the right to refuse entry to any individual based on the following terms and conditions:
· Age Restriction: Only individuals above 18 years of age will be allowed entry. Proof of age may be required upon request.
· Compliance with Local Laws: All visitors must adhere to local laws regarding alcohol consumption and behaviour. Failure to do so may result in refusal of entry or removal from the premises.
· Non-Discrimination: Entry will not be refused on the basis of race, gender, religion, sexual orientation, or any other protected characteristic, in accordance with anti-discrimination laws.
· Safety and Security: The establishment reserves the right to deny entry to individuals posing a safety or security risk, as determined by security personnel and in compliance with legal requirements.
· Conduct: Patrons must adhere to acceptable standards of conduct and respect for others while on the premises. Disruptive or inappropriate behaviour may result in refusal of entry.
· Health and Infectious Diseases:
o In the interest of public health and safety, the management reserves the right to refuse entry to individuals displaying symptoms of contagious or infectious diseases, including but not limited to respiratory and gastrointestinal illnesses, as well as those who may pose a risk to the health and well-being of other patrons.
o During periods of public health concern, such as pandemics or outbreaks, additional health and safety measures, including temperature checks and adherence to any government-issued health guidelines, may be enforced for entry. Failure to comply may result in refusal of entry.
o Individuals who have recently tested positive for a contagious disease or have been in close contact with infected persons should refrain from visiting the establishment until they have met health guidelines for safe reintegration into public spaces.
Please note that no refunds will be issued if entry has been refused due to any of the above reasons.
ACCEPTANCE
As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are processed and despatched, and not before, a contract will be made between you and us. We cannot sell alcoholic products to anyone under 18. By using this website’s shop, you confirm that you are at least 18 years of age and therefore of legal drinking age in the UK. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person.
PAYMENT
You can pay by any Visa Mastercard, Maestro or American Express cards. Payments are processed by Stripe Inc. Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be automatically charged for your order once your order has been acknowledged. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
DELIVERY INFORMATION
Please note that we can only deliver our products to addresses within mainland Britain. This unfortunately currently excludes Northern Ireland, the Channel Islands and the Isle of Man. Delivery is by post or courier. We will deliver to the address as you have entered it on the order.
Orders will normally be delivered within 4 working days of receipt. If goods fail to arrive after 14 days from date of order, please notify us via our contact page. We do our best to secure delivery within 14 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address if you are uncertain.
In the event that the order is returned to us by the courier or otherwise due to non-delivery, Cane Rat Distillery gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing. We cannot deliver to PO boxes.
If you request a delivery to a business, we shall consider the delivery to be successful, if it is delivered to a reception area and signed for by a representative at that address.
International shipping: please note that shipping charges cover only the cost of transporting your order to your country. On arrival, you may be liable for any import taxes, duties, fees, etc. as required to clear customs in your country. We take no responsibility for any failure of your order to clear customs.
RETURNS & REFUNDS
We really hope you will be happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the returns process as simple as possible. If you believe that there is a product quality issue, then please contact us on info@canerat.com. We must be notified of damaged goods within 2 days of delivery. We will, via Stripe, Inc., refund the credit/debit card used to make the purchase including the original postage charges incurred on your order, once we receive the items back. Purchasers may cancel the order by informing Cane Rat Distillery up to 7 days after receiving the order. Goods must be returned unopened, sealed and in original condition within 7 days of the date cancelled. Cane Rat Distillery will refund the purchase within 30 days of you notifying us about the return. The cost of returning the product is the responsibility of the purchaser. Liability for loss or damage during transit is also the responsibility of the purchaser.
For information about how we use contact details supplied to Cane Rat Distillery, please read our privacy statement, below.
Privacy Policy
Our website address is www.canerat.com
This privacy policy covers how we use any personal information that you provide to us or which we collect about you when using this website. The policy also covers how we collect, disclose, transfer and store your data. This policy also explains your rights and how you can see, update or delete your personal data.
VISITORS TO OUR WEBSITE
Cane RatDistillery.com is hosted on Squarespace. Squarespace collects, and makes available to us, information about our website visitors. Squarespace has its own privacy policy (Squarespace privacy policy), which is operated separately to ours, and we would encourage you to read that in addition to our policy. Cane Rat Distillery collects (via Squarespace) non-personally-identifying information of the sort that web browsers and servers typically make available, such as your IP address, location, browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website.
We do not collect or store your name or address in our website analytics. The information that we do collect helps us investigate whether our website meets its users’ needs as well as to evaluate how our website can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on.
Log files generated automatically by the web server store your IP address, the date a page is accessed and the URL of the page visited. Your IP address is a numeric label assigned to a device connected to the internet, which can be used to estimate a geographical location.
USE OF PERSONAL INFORMATION
We use the information you provide when you sign up to newsletters, attend our events, and use certain other services listed below. We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
NEWSLETTERS
To provide our newsletters, we request contact details including but not limited to – your name and email address. This information is collected and stored via a third party service, MailChimp, and their Privacy Policy can be viewed here https://mailchimp.com/legal/privacy/ You can opt out of receiving these newsletters at any time by clicking/tapping the Unsubscribe link in the newsletter.
Data collected via online contact/enquiry forms is only done with your consent and is retained on a secure database. We store this data indefinitely after your last communication with us, unless you withdraw consent. If you withdraw consent, it will be deleted within a month. You can withdraw consent by contacting using the details at the top of this page.
SOCIAL MEDIA
When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Meta (Facebook, Instagram and Threads),or X (Twitter)
If you send us a private or direct message via social media the message will be retained on the social media platform indefinitely, unless you request its deletion. Messages requested for deletion will be done so within a month. Messages will not be shared by any other organisations.
Our legal basis for processing this information is contract and we do so to fulfil a service to you.
E-COMMERCE
If you book or pay for any products or services through our website, we will collect personal information in order to take the necessary steps in preparation of, or to fulfil our obligations under, a sales contract:
a) Payments – provide communications about products and services being provided to you (and others if their personal information is provided by you);
b) Account updates – send details of a sales agreement, usually via email;
c) Update you on matters affecting any sales agreement – contact you (and others if their personal information is provided by you) in the event of a change that affects a sales agreement or any data or personal information you have provided us with, such as changes to terms and conditions or this privacy policy.
PHONE
We do not collect caller line identification information when you call us. We will only collect personal information that you consent to and provide to us in order to deliver a service.
EMAIL
When you contact us via email, we will retain your email and our response to it indefinitely in order for us to refer back to the service we have provided or to help answer a future query you may have. If you wish to be removed from our email contact list, please contact us using the details at the top of this page and the information will be confidentially destroyed.
We may email you regarding a contract, service, booking or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this.
We only send emails to you promoting our products and services where we have your consent.
We store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.
POST
We only communicate to you via post where we have your prior consent. Our legal basis for processing this data is consent.
We store this information for five years after consent has been withdrawn or we no longer believe it in your interest.
YOUR RIGHTS
Under the General Data Protection Regulations (GDPR), you have rights as an individual which you can exercise in relation to the information, we hold about you.
Read more about your individual rights on the Information Commissioner’s Office website at https://ico.org.uk/
ACCESS TO PERSONAL INFORMATION
Under GDPR you have the right to request a copy of the information that we hold about you. If you would like a copy of the personal information that we hold about you, please make a ‘right of access’ request via email at info@canerat.com
LINKS TO OTHER WEBSITES
This privacy policy does not cover the links within this site linking to other websites. If you choose to click a link and leave our website, we do not have control over how the other website uses your data and we encourage you to read the privacy statements on the other websites you visit.
CHANGES TO THIS PRIVACY POLICY
We keep our privacy notice under regular review. This privacy notice was last updated on 16th October 2023.
We take your data privacy very seriously, and we’re committed to ensuring that your privacy is protected. This privacy policy describes how we collect, use and protect any information that you give us. If you provide us with personal information through this website (www.Canerat.com), or via any other medium to us (e.g. sign ups at events), you can be assured that it will only be used in accordance with this privacy statement.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
For further information on cookies, please visit http://www.allaboutcookies.org/